All orders ship via USPS and generally arrive in 3-5 business days after ordering. All orders include the use of a tracking number which can be used through the respective carrier's website.
We happily accept international orders. We charge a flat rate of $25 for international shipping. Any import duties are the responsibility of the buyer as they are assessed once the package reaches the destination country.
International orders generally take between 7-10 business days. Please confirm your shipping and billing address when finalizing your orders as we do not have the ability to interface with a foreign mail service in order to route your shipment.
We want you to love your sandals! We will happily offer refunds and returns within 14 days of of delivery. All returns must be in a new and unworn condition.
- Request a return by contacting us at firstname.lastname@example.org. Please provide your name and order information in the email.
- Once we authorize your return you can ship your sandals back to us. Please pack the clogs with care using as much of the original packing as possible.
- We recommend insuring the return shipment as any damage during transit will be the responsibility of the customer.
- Please include a note (or the original invoice) that has your name, order, and contact information as well as your return number that we will provide.
- Returns can be addressed to:
- Once we inspect the sandals and approve your return we will issue you a full refund (or exchange) within 5 business days (not including ship time).
- Return shipping is not refundable.
- We can only accept returns that are new and unworn.
Each pair of our sandals are inspected before being packed and shipped and should arrive at your doorstep safe and sound. However, if you have any concerns about your sandals please do not hesitate to contact us.
All our sandals are made of beech wood – a hard, dense wood that is resistant to scratches and scrapes. Please be careful not to throw or hit your sandals against hard surfaces as it is possible that the wood will crack or chip. We do not accept returns on cracked or chipped sandals.